The following FAQ's, terms, conditions, and agreements apply to all NirvSystem users at Sunnybrook Health Sciences Centre (Sunnybrook). Please read each of these components carefully.


Who is my Education team contact regarding NirvSystem at Sunnybrook Health Sciences Centre?

Health professions/other students:
Medical students and physician assistant students:
Nursing students, midwifery, and clinical Instructors:
Resident physicians, dental residents and clinical fellows:

What is NirvSystem?

NirvSystem is a cloud based registration service for student/trainees registering for confirmed clinical placements, rotations, fellowships, for other learning experiences.

Who uses NirvSystem?

NirvSystem is an online application for use by students/trainees registering for confirmed clinical placements, rotations, fellowships, or other learning experiences, and education leads and administrative staff associated directly or indirectly with student education at Sunnybrook. Each user's access is determined and maintained centrally by Sunnybrook. Please contact your relevant Education team contact at Sunnybrook if you have questions about your account.

Login Information:

  1. How do I login to NirvSystem?

    In order to login you need a valid PIN (Personal ID Number) and password.

    User accounts are maintained by Sunnybrook.

    If you are a student: You have automatically been registered and you should have received this information in a welcome e-mail from NirvSystem. If you have not received this information, or have misplaced it, please contact the relevant Education team member at Sunnybrook.

  2. I've logged into NirvSystem before, but can't now
    I've forgotten my PIN or Password.

    Please contact the relevant Education team member at Sunnybrook Health Sciences Centre.

    My personal information has changed.

    You may need to re-register yourself in NirvSystem if your personal information has changed (for example, if you have moved, or changed your last name). For help, please contact the relevant Education team member at Sunnybrook.

    I know that my PIN and Password are correct, but the system won't let me login.

    1. The login ID and password must be manually typed into the system. If you were copying-and-pasting the information, try typing in the ID password. If this does not work please contact relevant Education team member at Sunnybrook.
    2. If you are using the numeric keypad on your keyboard to input your login information on the NirvSystem login page, please ensure that your NumLock keyboard key is on.
    3. Alternatively, if you are attempting to access NirvSystem from a school, business, or government office, you may be attached to a LAN (local area network) and behind a firewall. In this case, please contact relevant Education team member at Sunnybrook for assistance. If you are still having difficulty logging on, please contact the relevant Education team member at Sunnybrook.

  3. How do I logoff properly?

    When you have completed your NirvSystem session, click the 'Logout' icon at the top right hand corner of the page. This will expire your session and prevent further access to your account until you log into NirvSystem again.

    Shutting down your browser is another way to ensure that your information cannot be viewed by anyone else who shares your computer.

System Requirements to Access NirvSystem include:

The recommended browser for NirvSystem is Google Chrome version 44 above. Other browsers such as Safari, Mozilla Firefox and Microsoft Internet Explorer 9.0 or higher are compatible.

Terms & Conditions for Use of NirvSystem

For which aspects of security am I responsible?

Security is critical to your use of NirvSystem and it is a shared responsibility.

You are responsible for the following:

  • Protecting your access information
  • Login PIN
  • NirvSystem password
  • Knowing your browser - gain a basic understanding of how the security features in your browser function
  • Ensuring your browser and operating system are up to date. Software updates often contain fixes to make software more secure.
  • Making sure you never provide personal information while using public WiFi as the WiFi connection may not be secure
  • Using Anti-Virus and Anti-Malware programs to help protect your computer, mobile device or tablet.
  • Only installing software from reputable companies and only install mobile applications from your mobile device's or tablet’s app store.
  • Checking your secure site identifiers (padlocks, keys, etc.) each time you access a secure site to ensure all the security features are working for you
  • Logging off properly

Internet service provider
Care should be exercised in selecting a service provider with integrity and a good, solid reputation. Taking precautions to ensure the security features available within your browser are properly employed is the surest way to have confidence in using the Internet for financial and other confidential transactions. Users should only be using NirvSystem on devices that have appropriate anti-virus and anti-malware software installed.

Should I use email for communications with Sunnybrook?

Since the security of email cannot be guaranteed, Sunnybrook will not provide confidential information such as NirvSystem PINs and passwords over email. Similarly, NirvSystem users are expressly discouraged from sending confidential or personal information via Internet email messages.

General product or service questions and inquiries are always welcome. However NirvSystem users who choose to send internet email messages that contain personal or confidential information to Sunnybrook do so entirely at their own risk.

Who provides NirvSystem service?

NirvSystem is a cloud-based service, powered by Knowledge4You Corp and offered by Sunnybrook’s Department of Education.

Where is NirvSystem service available?

As an online application, NirvSystem can be accessed worldwide. However, the NirvSystem service is restricted to legitimate users as identified by Sunnybrook Health Sciences Centre.

How reliable is the NirvSystem service for users?

Sunnybrook will make every effort to provide uninterrupted NirvSystem service, but cannot guarantee that NirvSystem service will be available at all times. In most cases, if a NirvSystem service function is unavailable, users will receive on-screen notification of the temporary unavailability of the service.

If you have problems getting connected to NirvSystem, please contact the relevant Education team member at Sunnybrook Health Sciences Centre.

What should I know about web-browsers?

The frequently asked questions below will help answer some of the questions you might have about the security features available within your browser. For more information, please refer to your browser's 'Help' files.

  • What is a browser?
  • What is the browser's cache?
  • How do I know I'm at a secure site?
  • What is encryption?
  • What is an SSL (Secure Socket Layer)?

What is a browser?

A browser is the software on your computer that allows you to view information from the Internet. Information is written in a coded language, 'HTTP' (HyperText Transfer Protocol), which your browser receives and translates into the images and text on your computer's monitor so you can see it and read it. There are many different browser software packages available; the two most common are Chrome and Mozilla’s Firefox.

What is the browser's cache?

Your browser requires time to translate the information from the Internet to display it as text and images on your computer's monitor. To reduce this time requirement, your browser is equipped with a 'cache'. The cache allows your browser to store the text and images of sites you have visited in a 'cache memory'. The next time you visit the same site, your browser will check to see if it has a stored copy of the page in its cache. If it finds one, your browser will display the stored copy because it can load it much faster.

The benefit of using cached pages is the speed with which previously visited pages are displayed on your computer.

Some disadvantages of using cached pages are:
  • the information may not be current depending on how long ago you visited the page
  • pages may be stored in your computer's cache that you don't want anyone else to see

You can set your browser's cache settings so pages are stored based on your requirements. Your browser can be set to treat secure pages differently from insecure pages; for more information about your browser's cache and how to select and set the cache settings, please see the 'Help' file within your browser.

To maintain optimal security on your computer you must clear your cache each time you complete a NirvSystem session.

How do I know I'm at a secure site?

Depending on what browser you are using, Chrome, Firefox, etc., you will see evidence of whether you are at a secure or unsecured site.

Lock displayed on screen:
Microsoft Internet Explorer displays a padlock at the bottom of your screen just right of center if you are on a secure site. If you are at an unsecured site, nothing is displayed.

Warning messages
Your browser provides a warning message system that will tell you when you are moving to or from a secure page. A lot of Internet users find these messages irritating and tend to turn them off, however we strongly recommend that you do not turn the messages off. They are there to assist you with understanding and maintaining security within your browser.

Site certificates
Site certificates are issued to the secure site owners by a Certificate Authority. VeriSign® is the Certificate Authority that issues Sunnybrook’s site certificate (The certificate may also be labeled RSA Data Security, Inc.). Sunnybrook provides detailed corporate information to VeriSign to prove their authenticity, then VeriSign® issues a site certificate to Sunnybrook. By clicking on the padlock in Microsoft Internet Explorer, information about the site certificate is displayed. This allows you to verify that you have connected to the site to which you intended to connect.

What is Encryption?

Encryption is the process of scrambling information using a secret code, so it cannot be understood by anyone other than those who have the key for decoding the information. For encryption to work, both the sender and receiver must be able to encode and decode the information. The site certificate provides the private key for encoding the information.

What is SSL (Secure Socket Layers)?

Information on the internet is transmitted using 'HTTP' (HyperText Transfer Protocol). Secure data on the internet is distributed by using the Secure Socket Layer (SSL). This is a layer of security over top of HTTP information. (The location addresses for secure sites use 'https:' at the beginning instead of the regular insecure 'http:'). Your browser would have been shipped to you with SSL enabled. Please see your browser's 'Help' files for more information about SSL.